FAQs

You can discover our story .

You can contact us via the small chat bubble in the bottom right corner of your screen.

Or via our contact form .

We will respond within 24-48 hours.

Processing your order, manufacturing the products, and delivering your free order requires 1 to 2 weeks from our team. We have made every effort to ensure you receive your package as easily and quickly as possible, without compromising the quality of our merchandise.

Of course you can contact us by email.

When you have ordered multiple items, it is possible that the software we use is calibrated to the first item you receive and therefore, it will be marked as having been delivered.

Don't panic. You will receive the rest of your articles in the coming days.

We can deliver all of our items worldwide. All our deliveries are free; there is no minimum order amount to qualify. (excluding French overseas territories)

If you ordered multiple items in one order, they may have been shipped separately, depending on stock availability and shipping warehouses. Don't worry, your package will arrive shortly.

Did the post office have a problem? Was your parcel lost or destroyed? 

With our 100% secure , we personally handle any disputes for you. Your happiness is our priority.

We are not leaving you to deal with the post office on your own.

We take full responsibility and will immediately send you a new package at our expense.

Deliveries to French overseas territories generally take a little longer (up to 1 month from the order date) to remain affordable for you. A small additional delivery charge will apply to the following territories:

- French Guiana

- Guadeloupe

- Reunion Island

- Martinique

- Mayotte

- New Caledonia

- Saint-Barthélemy

- Saint-Pierre-et-Miquelon

- Saint-Martin

- Wallis and Futuna

- French Polynesia

You can modify your order provided it is not " being processed ".

It is possible to cancel your order! However, if the order is already being prepared, the cancellation fee will be 40% of the purchase price. 

If you have any questions, please feel free to contact us by email.

Our team will do its best to help you. 

We are only able to accept a return in the event of a proven product defect. 

All of our items undergo very strict quality controls before each delivery.

However, if your product has any manufacturing defects, please send us a photo of the product in question (in the original packaging if possible) to our support team along with your order number. 

To be eligible for a return, your product must be unused and in the same condition that you received it. 

Your security is our priority. Our site only offers secure and guaranteed payment methods that have been used for decades. 

We accept: 

Debit cards 

Credit card 

Our online payment services: 

PayPal

Stripe

We make your shopping experience as easy as possible.

1. You select the desired product(s)

2. Click on "add to cart"

3. Click on the shopping cart icon in the top right corner (your "shopping cart") to complete your purchase

We also offer you the option of creating an account to make the process even faster and simpler.

If you wish to place a bulk order, please send an email to our support team .